Sugar Stores offers a full 30 day return policy.
How Do I Return an Item?
Sugar Stores offers a No-Risk, 30-Day 100% Satisfaction Guarantee on all our products. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a partial refund* or exchange. (* Full amount tendered less a 25% restocking fee and all shipping fees to buyer. Buyer is responsible for return shipping.)
All returned items must be in the new/original condition they were received, unless you are returning a damaged or unsatisfactory item. Merchandise that has been reported as in perfect condition by the customer before return will be charged if item is received damaged. A return authorization is required for all returns. Please contact customer care to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative.
If merchandise is received damaged, please notify your deliverer. He will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging. If merchandise is received damaged upon delivery, customer must contact customer service within 72 hours to report damage and to receive a return authorization. All original packing materials must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Sugar Stores is not responsible for any items that are discarded by the customer.
Sugar Stores will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the Returns clause applies and there may be a restocking fee and Sugar Stores’s initial shipping and handling costs will be deducted from the credit.
DAMAGEDMERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUNDWILL BE ISSUED. Full purchase price will be refunded, less any exchange fees and shipping costs*, within 30 days of purchase.
* Shipping: For orders that ship free the shipping cost will be deducted from the original purchase amount.